Total Quality Management (TQM) is a management style that is based upon producing quality service as defined by the customer. TQM means that the organization's culture is defined by the continuous completion of satisfaction through an integrated system of tools, techniques, and training. TQM is defined as a quality-centered, customer-focused, fact-based, team-driven process to achieve an organization’s strategic necessity through continuous process improvement.

TQM was developed on the bases that quality can be measured, and that there are measures of variability. TQM software has few short-term advantages but many long term benefits that come into effect only after it has been running smoothly for some time. TQM software has become a highly used software module in manufacturing companies but has also begun to grow throughout all types of organizations. With large organizations it may take several years before long-term benefits are noticed. Just a few of the long-term benefits that may be expected from TQM software are higher productivity, reduced costs, and greater customer commitment. These benefits may lead to of an organization’s public image and greater public support improvement.

Implementing TQM software can determine whether a process is going out of control by using Control-Charts. You use these charts by finding the acceptable average value which means that the item is in control. You then define the Upper Control Limit and Lower Control Limit. You can then track to see if the process is going out-of-control. A process will become out of control if it reaches below your lower control limit or above your upper control limit.